TfL

Making travel smarter

We designed, built and enhanced a website to sell and manage Oyster cards. Working with customers and TfL customer service agents to understand their needs we came up with a design which simplifies and streamlines the key processes whilst optimising performance of the site. The result? Over half a million people use the extensive range of products and services and transactions worth millions to TfL are processed each month.



  • TfL logo
  • TfL logo

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Get to grips with congestion

Get to grips with congestion

We designed and developed a flexible, scalable and innovative platform for the popular Oyster online retail portal and a refund system for TfL customer service agents. Using agile methods we worked alongside TfL’s Traffic experts to devise and build an analysis and visualisation portal from millions of records of road performance data gathered daily across London.

Money back guarantee

Money back guarantee

Simplifying usability behind the scenes matter too. We designed a portal for customer service agents to process refund claims using an intuitive interface and a simple step by step guide. The result was shorter call handling times, more efficient processing of refunds, happier agents and satisfied customers.

More users, more products, more sales, less cost

More users, more products, more sales, less cost

As the popularity of Oyster grew online interactions increased. TfL asked us to re-architect their platform to meet the evolving needs of customers and customer service agents. Our design provided a website that works reliably and provides performance and scale to support future growth. It reduces time to market for new initiatives and promotions to further drive take-up of Oyster, whilst reducing operating costs.

Oyster Image