Hub

Hub, the B2B customer community

Hub is a personalised customer and partner community used to increase engagement and drive sales. It is a responsive web app built on the Salesforce platform, available on desktop, tablet and mobile.



    Applied Offerings

    See our Offerings

    Build customer advocacy

    Build customer advocacy

    Increasing customer engagement and loyalty is key to driving sales and market share. Hub enables brands to increase customer advocacy by providing a rich, personalised experience through which they can engage with your brand on a one-to-one basis.

    Hub’s loyalty features enable you to reward customers for the right behaviours and actions with points. Customers can redeem their points through affiliate sites as well as review their ranking vs peers on gamification mechanics such as leaderboards.

    Drive sales

    Drive sales

    Use tailored promotions, recommended products and rich brand and product information to encourage customers along the purchase funnel.

    Hub’s ordering capability enables customers to place orders, make payments, view their purchase history and track their order through to delivery – complementing and substituting rep activity.

    Personalise customer communications

    Personalise customer communications

    Let your customers interrogate their sales down to brand and SKU level – and benchmark their performance against others. Educate them with tailored category and brand news and let them control what messages they receive.

    Send your customers personalised notifications through the in-built messaging system. And let them contact you or their rep by phone, email, text or Live Chat. They can even talk to each other on Chatter forums.

    Extend your reach

    Extend your reach

    Find it difficult to serve all your customers? Hub acts as your remote customer service rep that is always on site, or in your customer’s pocket. You can now provide a personalised experience to customers which are uneconomical to visit – and provide increased engagement opportunities to your most valued customers.

    Hub is fully customisable to deliver your branding and content direct to your customers, in any country, in any language, with any currency.

    Optimise sales effectiveness

    Optimise sales effectiveness

    Hub’s analytics capability enables trade marketing departments to monitor customer activity, influence brand distribution, increase availability and prioritise marketing activity.

    Customer and field service reps also have access to customer reports – providing insights to optimise in-call activity and increase customer understanding.

    For a demo or to find out more about our mobile and Salesforce capabilities, feel free to contact us today at hub@deloitte.co.uk