The Digital Policing Journey: From Concept to Reality

03 March, 2015 by James Lawson | StrategyUser Experience

Police forces today face increasing public expectations and scrutiny, ever more complex criminal threats, and a growing need to integrate service delivery with other agencies. They must deliver improved services despite facing the deepest budget cuts in a generation. In response to this challenge, we have just launched our Digital Policing proposition. We look at the potential for Digital policing, lessons from the private sector, and how to drive successful adoption.

As both criminal activity and interaction with citizens move increasingly online, the traditional police model of providing a physical presence in order to deter crime and reassure communities is no longer enough on its own, and risks becoming outdated and costly too. Police forces must learn to harness digital technology if they are deliver a service that’s fit for purpose in the 21st century.

Learning from digital in the Private Sector

 Private-sector enterprises use digital technologies to maximise the time their workforces spend on delivering core services and meeting customer needs. If applied to policing, digital technologies can push the boundaries of what is possible across four lenses:

·         Proactive policing – deterring criminal activity through proactive action, driven by data analytics and evidence-based policing

·         Digital engagement and digital contact management – multi-channel communication with the public, facilitating online crime reporting and crowd-sourced intelligence, investigation via social media platforms and the provision of digital channels for low risk / no risk contact with the Police, so reducing the demand on emergency phone lines

·         Mobile workforce optimisation – neighbourhood and response officers patrolling the beat more regularly, enabled by mobile devices which they can use to receive tasking and intelligence, search internal systems, capture statements and record supporting evidence

·         Digital investigation – digital case files containing evidence and the latest forensics, developed and edited by multiple officers on the move and shared in real time with CPS.

We have applied these four digital lenses, to redefine the day-to-day realities of policing, which you can see online here.

You can read the full report and find out more about our approach to Digital Policing here.